Shipping and Returns

Shipping and Returns

Due to the COVID-19 pandemic, please do expect significant delays in order delivery across all shipping methods. For more information, please feel free to contact us.

All orders will be dispatched from Singapore. Customised products will take approximately 10 working days to complete before it is dispatched to you, unless otherwise stated in product descriptions. Please refer to the individual products' descriptions for more accurate information on dispatch times. 

SHIPPING POLICY

We will not be responsible for any lost packages. Hence, we highly recommend that you opt for a trackable shipping option to be ensured a risk-free and trackable delivery. Packages delivered by Aramex and UPS qualify for insurance, so do get in touch with us and the respective delivery companies should your item be damaged or misplaced. 
Items may be delayed along the way due to unforeseen circumstances such as bad weather or a high volume of packages/orders. We will not be responsible for the personal implications of these delays, therefore we recommend that you order your items in advance. 


RETURN POLICY

Considering that these items are mostly customised to your preference, these items are hence non-refundable and non-exchangeable. 
Exceptions include: Incorrect item (in terms of engraving and/or design) or defected item upon arrival.
Get in touch with us and we will ensure that your desired special piece gets delivered to you!

SHIPPING RATES AND DURATIONS

Once your items are ready, we will dispatch your items via your preferred shipping method. Singpost, Aramex and UPS are available as shipping options that will be presented to you upon checkout.
Shipping fees and durations will be calculated and stated upon checkout.

SINGAPORE (local) 

  • Singpost Untracked Package (letterbox) - $1.50 
    2-3 working days
  • Singpost Tracked Package (letterbox) - ~$4 
    2-3 working days


ASIA 

  • Singpost International Registered Package (Tracked) - ~$8 
    6-12 working days
  • Aramex Priority Mail - ~$16
    4-7 working days

UNITED STATES
  • Singpost International Registered Package - ~$15
    8-16 working days
  • UPS International Priority Insured - $40
    5-7 working days

ALL OTHER COUNTRIES 
Please click here for an estimate, and get in touch with us. 

Shipping durations are an approximate, taken from the respective shipping companies' websites, and may be subjected to delay that is beyond our control.