Shipping and Returns

Shipping and Returns

SHIPPING POLICY

We will not be responsible for any lost packages should you opt for normal mail (untracked package). Hence, we highly recommend that you opt for tracked package to be ensured a risk-free and trackable delivery. 
Items may be delayed along the way due to unforeseen circumstances such as bad weather or a high volume of packages/orders. We will not be responsible for the personal implications of these delays, therefore we recommend that you order your items in advance! 


RETURN POLICY

Considering that these items are mostly customised to your preference, these items are hence non-refundable and non-exchangeable. 
Exceptions include: Incorrect item (in terms of engraving and/or design) or defected item upon arrival.
Get in touch with us and we will ensure that your desired special piece gets delivered to you!

SHIPPING RATES AND DURATIONS

Once we have your items, we use Singpost to post out your items - both local and international mail. 

SINGAPORE (local)
Normal Mail - $1.50 
Tracked Package (letterbox) - $4 Please add the product SINGAPORE TRACKED PACKAGE to cart. 

MALAYSIA 
Normal Mail - $4 
Registered Mail (tracked package) - $7 Please add the product MALAYSIA REGISTERED MAIL to cart.

ALL OTHER COUNTRIES 
Please click here for an estimate, and get in touch with us.